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Your Outsourced IT Department End-to-end IT support, strategy, setup & leadership — all wrapped into one monthly service. We don’t just fix tickets — we take full ownership of your entire IT environment.From onboarding new staff and setting up devices to managing vendors, licences, security and strategy — we do it all, without the fluff. This is the kind of support internal teams should deliver — minus the overhead. What We Typically Handle (So You Don’t Have To) Seamless Onboarding & Offboarding We make sure your team is set up properly from day one — and fully secured when they leave. Devices pre-configured and shipped directly Email, Teams, Slack, Zoom, VPN access setup SharePoint, OneDrive, calendar & shared folder access Offboarding checklist: disable access, recover device, transfer licenses Full audit logs for HR & compliance License reassignment + mailbox conversions We handle the whole process — start to finish 🎥 AV + Conference Room Support Tired of awkward meetings where the mic doesn’t work? We make your rooms plug-and-play. Setup & config of Teams Room or Zoom Room devices AV kit spec, procurement & vendor coordination Camera, mic, and display calibration Room tablet setup & management Ongoing AV support and troubleshooting HDMI, cable management, display sync — sorted Vendor & 3rd Party Management We manage external providers like internal staff — and make sure no one drops the ball. Handle all IT-related suppliers (MSPs, SaaS, broadband, etc.) Escalate issues, chase tickets, and ensure resolution Coordinate office installs, site visits, and hardware delivery Review contracts, SLAs, and negotiate renewals Consolidate tools and prevent vendor sprawl You deal with one partner (us) — not 10 different people Security, Stability & Scalability We bake security into everything we do — without slowing your team down. MFA setup, device encryption, access policies Enforced password standards + conditional access (on request) Secure onboarding/offboarding flow Device inventory & ownership tracking Access reviews and alerts License audits to reduce waste Microsoft 365 + SaaS clean-up IT roadmap planning, reviewed quarterly Real Results We’ve Delivered ✅ Onboarding time reduced from 3 days to under 3 hours ✅ AV setups fixed across 4 offices in 2 countries ✅ £6,000/year saved via license reviews ✅ Migrated messy SharePoint drives into clean, searchable structure ✅ MSPs brought under SLA — reduced delays by 70% ✅ Fully automated onboarding/offboarding workflow tied to HR ✅ Strategic planning implemented for hardware, backup, security & compliance What’s Included in Our Flat Monthly Fee: Remote IT support (Mon–Fri, 9–5 UK) Device setup & shipping (Autopilot or JAMF) Account setup + secure onboarding/offboarding Microsoft 365 management + structure cleanup Shared IT documentation, tracking sheets & asset logs Vendor & license management Light training & user guides Quarterly leadership calls for roadmap & priorities Built-in security practices (no expensive “add-ons”) 💷 From £55–£60 per user/month — minimum 20 users

Your virtual Head of IT, overseeing strategy, infrastructure, vendors, and growth. At BoldWave IT, we step in as your virtual IT Manager or Head of IT, guiding your technology landscape while you stay focused on your business. Whether you’re growing fast, expanding globally, or just tired of ad-hoc IT decisions — we bring structure, direction, and accountability. You can keep your support provider (or we’ll introduce one we trust). We don’t replace them — we lead them. You get a senior partner handling your big-picture IT while they handle the tickets. 🧠 IT Strategy, Planning & Oversight We create a clear roadmap that aligns with your business goals — not just what’s easiest for your MSP. Monthly strategy sessions with your leadership team Defined priorities for onboarding, AV, networking, and collaboration tools 12–24 month IT roadmap aligned with growth and hiring Office moves, global expansion, and infrastructure projects fully managed IT budgeting, procurement support, and license cost reviews 🤝 Vendor & MSP Accountability We sit between you and your vendors, making sure you’re not overpaying, under-supported, or left in the dark. Vendor reviews, SLA checks, and renewals management Handling MSP escalations and poor response times Sourcing, negotiating, and onboarding new IT vendors Acting as your single point of contact across all suppliers 🛠️ Microsoft 365 & Tooling Governance From Teams and SharePoint to OneDrive and device management — we help your stack work together smoothly. Microsoft 365 audits, tenant cleanup, and app rationalisation Tool recommendations tailored to your workflows Autopilot & Intune strategies for zero-touch provisioning Procurement support for Apple & Windows environments 🔐 Cybersecurity & Best Practice Security shouldn’t be fear-based or over-complicated. We embed real-world protection into your systems. Password policies, MFA rollout, secure onboarding/offboarding Endpoint protection and patching enforcement Backup strategies and data loss prevention Regular audits to identify and resolve weak spots 🔄 Project Management & Global Rollouts From local office moves to global cloud migrations — we’ve led it all. You stay focused while we manage every detail. Structured delivery of IT fit-outs and network upgrades Wi-Fi heat mapping, AV deployments, and server room design Coordinating with fit-out teams, ISPs, AV, and cabling vendors Oversight of rollout timelines, budgets, and stakeholder alignment Why BoldWave IT? ✔️ Calm, confident IT leadership — not reactive support✔️ One partner guiding all your technology decisions✔️ No fluff, no upselling — just clear advice and delivery✔️ Ideal for 25–150 user businesses scaling with confidence✔️ Full IT visibility, reduced risk, and better vendor performance 📩 Ready to take ownership of your IT? We’ll assess your current setup, highlight risk, and show you what structured IT leadership can look like — without hiring in-house. 👉 [Book a 15-min discovery call]📧 Or email us at Info@boldwaveit.com