Keep your MSP or use ours -- either way, we lead the process, streamline your systems, and make sure IT just works.
What We Do:
At BoldWave IT, we act as an extension of your business, providing senior-level IT strategy, structured IT support, and network infrastructure project delivery — all under one roof.
We lead your IT strategy and deliver hands-on support through our in-house team. For specialist network and infrastructure projects, we manage trusted partners to ensure seamless delivery, so you don’t need to hire in-house or juggle multiple vendors.
Our Services
We take full ownership of your IT – from strategy to support – so you don’t have to build a team, chase vendors, or deal with tech headaches.
✅ Free IT Health Check available for qualifying businesses (25–150 users)
IT Strategy & Oversight
This package provides you with a fractional Head of IT — responsible for setting the IT direction of your business, managing risk, and ensuring scalable growth.
What’s included:
IT health audits with quarterly reviews and actionable insights
Creation of a 12–24 month IT roadmap aligned with your business goals
Support with budgeting, forecasting, and IT procurement planning
Expert recommendations on infrastructure, cybersecurity, and tooling
Vendor and MSP management, including review and escalation
Cybersecurity risk assessment and third-party compliance checks
Office fit-out guidance including cabling, Wi-Fi, AV, and network design
Standardised processes for onboarding, offboarding, procurement, and IT operations
Oversight and project management of IT rollouts, migrations, and upgrades
Regular leadership check-ins to keep strategy on track
Managed IT Support
Your fully outsourced IT function — covering day-to-day support, systems management, and user enablement with professionalism and speed.
What’s included:
Unlimited remote support via ticketing, phone, and email
Laptop builds, rebuilds, and zero-touch provisioning through Intune/Autopilot
Secure and documented onboarding and offboarding processes
Microsoft 365 administration including Teams, SharePoint, and OneDrive
Support for Wi-Fi, printers, AV equipment, and endpoint management
Endpoint protection, patching, and routine security hygiene
Asset tracking and device lifecycle management
Liaison with broadband, telecoms, and software providers
Monthly reporting on ticket volumes, trends, and satisfaction
Defined response and resolution SLAs for all support queries
What Sets BoldWave IT Apart
✔️ Calm, senior-led IT oversight
No junior technicians, no firefighting — just clear direction and professional delivery.
✔️ One trusted partner for everything IT
From support and strategy to infrastructure, licensing, and procurement — fully managed.
✔️ No need to hire in-house
We act as your IT Manager, guiding your technology and keeping your team productive.
✔️ Hands-off project delivery
We manage rollout and execution, working with proven partners while you stay focused on business.
✔️ Designed for 20–100 user teams
Ideal for funded startups, fast-scaling teams, and lean SMEs needing structure without the overhead.
✔️ Fully documented environment
Every user, asset, license, and system mapped — so nothing falls through the cracks.
✔️ Proactive, not reactive
We anticipate risks, reduce IT noise, and help you scale without stress.
✔️ Cloud-first and future-ready
Whether hybrid or remote, we build flexible and secure setups built for today’s workforce.
✔️ No fluff, no upsells
Just what you need — clarity, consistency, and clean execution.
✅ Free IT Audit for Teams of 20–150
We’ll assess your current setup and highlight:
🔍 Risks you’re unaware of
💸 Wasted spend on tools or vendors
⚙️ Gaps in process, documentation, or control
🚀 Opportunities to simplify and scale
Whether you’re scaling fast, juggling vendors, or just need clarity — let’s take 15 minutes to see where things stand.
Contact us today for a free IT Health Check.
We’ll review your setup, highlight quick wins, and show you what calm, structured IT leadership could look like.
📩 Book a Free IT Health Check
or email us at support@boldwaveit.com